Creating A Five Star Service Culture
The Challenge
Do you know what it truly means to truly have a five star service culture? Does everyone in your company? Is it preached throughout your organization that every interaction with a client or customer must be perceived as a truly memorable interaction? Do you have the tools and training for your teams that are so finely sharpened that it turns the biggest skeptic into a covert… an experience they will then advocate and preach to their friends and family?
The answer is, with few exceptions on the planet, a resounding no. Not only does this cost you long-term business, it negatively affects your brand. With the ever burgeoning effect of social media in an increasingly networked world, failing to provide a five star service is a risk that no company or brand can accept.
The Solution
Creating A Five Star Service Culture is built specifically for those organizations looking to take their customer interactions and experience to the next level. A five star, luxury service is rare in any industry because it’s usually not preached from the top-to-bottom. If the leaders of the company are not preaching that five star service is a cultural value, it will never be one for the teams on the ground.
Our template for superior service has been used successfully in hospitals, hotels, universities, small to mid-size businesses and non-profits. We have built a comprehensive suite of tools and training that can help you achieve a level of service that stands out amongst others. We’ll help establish values and goals for you and your company so that your teams and employees can build authentic, long-term relationships.
After all, you don’t just want customers to be happy; you want them to become your strongest advocates!
%
Setting Five Star Vision and Goals
%
Five Star Service Training
Day Turnaround
Amazing Result
Create the Five Star Company Core Value
Without an overarching company mission statement that preach your core values and goals, your employees are disconnected from your vision before they even start work. We help you clearly establish and define a new vision, align your teams to that, and help team members know that creating a five star service interaction is *the* most important core value of your business.
Retrain From the Inside Out
Once values and goals are set, we help you realign and retrain your entire workforce with a five star service mentality.
Create Passionate Advocates
In the age of social media and in our ever-connected world, there is all of the opportunity in the world to set loose the most effective tool that you aren’t even using yet: the consumer advocate. By creating a five star service culture, you’ll be cultivating an authentic relationship with your best customers… and they’ll be happy to tell a friend about it!
