Run down this list: it can be a valuable tool to use to identify gaps or obstacles keeping your organization from high productivity, innovation and customers as advocates:
1. Organizational values, mission and vision are ignored.
2. Lack of organization-wide service philosophy.
3. No company-wide hiring strategy.
4. Inadequate or inconsistent training.
5. Employees are unable to connect day-to-day activities with the goals and overall mission of organization.
6. No measurement of performance = no feedback = no personal accountability = no improvement= status quo.
7. Culture does not allow employees or customers to give input. If input is received, it is ignored.
8. Leadership does not daily live out the values of the organization.
9. No investment in development of employees.
10. Leadership does not see the strong connection between a service culture and the bottom line.
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