While doing research for a client, I ran across a piece of information from Gallup. I’m not sure the date of the research; nevertheless, it is timeless and trusted advice for those of you looking to build a culture of extraordinary service. All of this easier said than done…
Gallup has found that a service-centered culture requires:
- a committed leadership team that champions a service first philosophy
- employees who are ardent about and understand the benefits of outstanding service and quality
- the strategic alignment of the organization’s plan, policies, and procedures to be a service-focused organization
- an established process to document and disseminate organizational knowledge, strengths and weaknesses
- a learning organization with an ongoing commitment to improving performance
I would add one more: extend the same importance to your employees, associates and vendors as you do your customers.
How does your organization stack up?
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